Support

I'm stuck on a star goal.
Every goal is proven solvable with the pieces that grove allows. Tap Hint and it will walk you there one step at a time, building on what you've already placed.

I bought something but didn't get it.
Close and reopen the game. The Lantern Pass can be restored any time with Menu → Restore purchases (same Apple ID or Google account). Still missing? Email us your receipt.

I got a new phone. Can I keep my progress?
Progress is saved on your device, so it moves with a device backup/restore. The Lantern Pass can always be restored with Restore purchases; Sunstones and glow don't transfer between devices otherwise.

Do I have to watch ads?
No. Ads only play when you tap a button offering a reward. The Lantern Pass gives every ad reward without the ad.

How do I turn off sound, music or vibration?
Open the Menu and use the toggles under Settings.

How do I change my ad privacy choices?
Menu → Ad privacy choices (shown where required), or your device's tracking/ads settings. See the Privacy Policy.

How do I request a refund?
Refunds are handled by the store: Apple or Google Play.